Support

Technical support

Hosting, backup, first/second level technical support and security management is included in the license fee. Training and support on use of the software is covered as described by your License Agreement.

Hosting

ChemManager® is hosted at the DHI’s hosting centre by internal staff. We keep the system running and your internal IT-needs will be minimal. All you need is to download a ‘thin client’ to your computer.

Backup

A daily backup of the ChemManager database and the service is taken. The backup system is verified on a daily basis and the backup is accumulated. The backup safeguards against consequences of a system wide crash and other critical failures, but cannot be used to roll back user errors.

Support

Technical support is given to users experiencing technical problems with ChemManager®. Despite continuous efforts to deliver flawless software, technical problems may occur during installation and use of ChemManager®. We provide first and second level support. First level support, such as resolving issues with use of software, and reporting and tracking of errors, is managed by your contact person at DHI. Second level support, including corrections of errors, is managed by our development team.
Security ChemManager® is protected by password access and a visual validation code. It is designed so that only designated users have access to your ChemManager account and the data it holds. All the data entered are owned by the company holding the license to the account. Data are encrypted and hereby held strictly confidential. The communication between client and server is protected via a https connection.

Security

ChemManager® is protected by password access and a visual validation code. It is designed so that only designated users have access to your ChemManager account and the data it holds. All the data entered are owned by the company holding the license to the account. Data are encrypted and hereby held strictly confidential. The communication between client and server is protected via a https connection.

Additional technical support

We can assist you with transfer of data from other IT systems to ChemManager® as well as integration between ChemManager® and other IT systems.